Refund Policy

At EssentraCore, your satisfaction is our priority. If you're not completely happy with your order, we're here to help. Please review our refund and return policy below.

šŸ” Returns

We accept returns on most items within 30 days of delivery.

To be eligible for a return:

  • Your item must be unused, unworn, and in the same condition that you received it

  • It must be in the original packaging

  • You must provide proof of purchase (order number or receipt)

To start a return, contact us at support@essentracore.com with your order number and reason for return. Do not send items back without approval ā€” unauthorized returns will not be accepted.

šŸ“¦ Return Shipping

  • Customers are responsible for the cost of return shipping, unless the item is defective or we made a mistake.

  • We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

šŸ› ļø Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Please email us at support@essentracore.com within 7 days of delivery

  • Include photos of the item and packaging

  • Weā€™ll replace the item or issue a full refund at no cost to you

šŸ’³ Refunds

Once your return is received and inspected, weā€™ll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 5ā€“10 business days

  • Youā€™ll receive a confirmation email once the refund has been issued

Please note:

  • Shipping costs are non-refundable

  • Refunds may take additional time depending on your bank or credit card provider

šŸš« Non-Returnable Items

The following items are non-refundable:

  • Sale or clearance items

  • Gift cards

  • Personal care or hygiene-related products (e.g. toothbrush attachments, grooming tools)

  • Any item marked "final sale"

ā— Late or Missing Refunds

If you havenā€™t received a refund yet:

  1. Double-check your bank or card statement

  2. Contact your credit card company or bank (processing times may vary)

  3. If youā€™ve done the above and still havenā€™t received your refund, contact us at support@essentracore.com

šŸ“¬ Questions?

Weā€™re here to help! For any issues or return-related questions, please reach out to us at:

EssentraCore
šŸ“§ Email: support@essentracore.com